IT Support
IT Support Specialist
Resolves hardware, software, account and connectivity problems for users.
Overview
IT support is the most common entry point into IT. Structured troubleshooting, documentation and customer communication matter most, with networking fundamentals as the natural next step.
Core skills
Structured troubleshooting
IT support
Isolating faults methodically across hardware, OS and network layers.
Network fundamentals
Networking
Addressing, routing, switching, DNS, DHCP and the OSI model.
Recommended certifications
Entry-level certifications
CompTIA Network+
CompTIA • N10-009 • Associate
The natural first certification after support fundamentals.
Intermediate certifications
CompTIA Security+
CompTIA • SY0-701 • Associate
Opens the move from support into security operations.